* Executive coaching. How sharp are the management skills that you use to lead your business?

* Behavioral & Attitude Assessments as used in the candidate evaluation/performance review process.

* Customer satisfaction surveys. Show them you care.

* Employee morale surveys. Slow down wasteful employee turnover.

* Executive search projects.

* Career planning assessment for students. 70% of us are in careers we would no longer choose!

* Salary Surveys. Are you paying both fair AND competitive?

* Sales force sales skill testing. Does he have (& are you paying for?) the knowledge of a professional salesperson?

* People buy from people they 'like', but what do they 'like'? D.I.S.C. based customer blending training for sales professionals.

* Sales Training Seminar. 50 sales closes. Close more often, make more profit.

* Employee Handbook template. (All provinces except Quebec). Lawyer reviewed. 70 subject headings.

* Company Manual. 225 Ontario lawyer reviewed topic templates to ensure organizational clarity in your business.


Friday, April 15, 2011

Quick Tip: Overcoming the F.E.A.R. of Public Speaking......


Virtually all speakers get nervous before an important presentation...butterflies, trembling, voice quavers, shortness of breath, sweaty palms, pacing/rocking, pocket-change-jingling, and so forth. At a recent presentation to 300 strangers in Toronto, an industry leader started off by reading from a sheet of paper and immediately discovered that his hands were trembling. Solution? Calmly lay the paper on the speaker's table and keep going...nobody will know!

Nervousness usually arises from one of four sources. There are a number of techniques you can use to control your nervousness, though the best one is just getting more and more experience until the speaking situation becomes more natural.
Even so, you will most likely continue to experience some nervousness throughout your career. Here are four things you can do, following a F.E.A.R. acronym:

Failure...believe in your message and be enthused about the opportunity to present it. Don't anticipate the worst and go into it with the attitude that you just want to get it over with. Try things like breathing exercises, having a Hershey bar (one speaker swears by the soothing effect of chocolate!), expending nervous energy by taking a quick walk, etc. Also, NEVER apologize for being nervous or inexperienced...unless you tell your audience, they will probably not know you're nervous.

Environment...arrive early, walk around and view the room for the audience's perspective and from where you will be standing. Make sure the set-up is to your satisfaction. Take control of the temperature, lights, noise, and other environmental factors...it's YOUR show!

Audience...know what they expect of you. Do you know? Do you know what every audience expects? The answer is simple: something-anything-of value! It's amazing how often most speakers fail to deliver on that simple demand. Also, keep this in mind: the audience is on YOUR side. Have you ever gone to a presentation hoping the speaker would be terrible? Of course not.
Rehearsal... Some speakers swear by videotaping their practice sessions or speaking before a mirror. That may not work for you, but you may wish to try as it. The most important thing, though, is to know your material...preparation, preparation, preparation. You can probably reduce your nervousness by 75% just by being confident in your knowledge of the subject matter and the general outline of your presentation. And, while you're rehearsing, visualize success...imagine an attentive audience, rousing applause, and throngs of people coming to you with questions after you're through. It really works.

Chris Wilkinson.                              

Certified Business Behaviour & Attitudes Analyst.               
Business Coach.
Tel: (905) 275-2907 (Mississauga).

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