* Executive coaching. How sharp are the management skills that you use to lead your business?

* Behavioral & Attitude Assessments as used in the candidate evaluation/performance review process.

* Customer satisfaction surveys. Show them you care.

* Employee morale surveys. Slow down wasteful employee turnover.

* Executive search projects.

* Career planning assessment for students. 70% of us are in careers we would no longer choose!

* Salary Surveys. Are you paying both fair AND competitive?

* Sales force sales skill testing. Does he have (& are you paying for?) the knowledge of a professional salesperson?

* People buy from people they 'like', but what do they 'like'? D.I.S.C. based customer blending training for sales professionals.

* Sales Training Seminar. 50 sales closes. Close more often, make more profit.

* Employee Handbook template. (All provinces except Quebec). Lawyer reviewed. 70 subject headings.

* Company Manual. 225 Ontario lawyer reviewed topic templates to ensure organizational clarity in your business.


Saturday, November 23, 2013

Does your sales person watch for client buying signals?


Client likely to buy if he:

·        Bites his lip/furrows his brow.
·        Calls colleagues in for advice.
·        Rubs his chin.
·        Handles the contract.
·        Scratches his head.
·        Taps with pen.
·        Half closes his eyes.

Client may be resisting the offer if he:

·        Has arms crossed.
·        Body tight & rigid.
·        Breaks eye contact.
·        Slouches in his chair.
·        Turns body away at 45-90 degrees.
·        Frequently shifts posture.
·        Shakes head side to side.
·        Narrows his eyes. Moves away from you physically.

People communicate:

·        55% gestures.
·        38% tone of voice.
·        7% words.

REAL smiles reach the eyes. FALSE smiles reach the lips only.

 

Working with you.

Chris Wilkinson.                              
Certified Business Behaviour & Attitudes Analyst.               
Business Coach.
Tel: (905) 275-2907 (Mississauga).

E-mail: buspilot@bell.net
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1 comment:

  1. UnknownJanuary 30, 2014 at 2:21 AM

    Nice post! Thank you for sharing the information. I gained lot of information after reading this blog.


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    ReplyDelete

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